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Your Privacy. Our Responsibility.

At Flagship Mortgages Limited

we take your privacy seriously.

We understand that when you share personal and financial details with us, you are placing your trust in our company — and we are committed to protecting that trust at every stage.

We follow the highest standards of data protection and confidentiality in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our company is officially registered with the Information Commissioner’s Office (ICO), ensuring that all personal information we handle is processed responsibly, securely, and transparently.

Who We Are

Flagship Mortgages Limited
Registered Address: 128 City Road, London, England, EC1V 2NX
Company Number: 12849263
ICO Registration:

We act as the data controller for the personal information you provide to us.

Information We Collect

When you make an enquiry or book a consultation, we may collect and store certain information, including:

  • Your name
  • Contact details (phone number, email address)
  • Details about your mortgage needs or enquiry type
  • Any additional information you provide voluntarily

We only collect information that is necessary to respond to your enquiry, provide our services, or maintain appropriate business records.

How We Use Your Information

Your personal information will only be used for the following legitimate purposes:

    • To respond to your enquiry or request for a consultation
    • To contact you regarding your mortgage needs
    • To maintain client communication and record-keeping
    • To comply with legal, data protection, or regulatory requirements

We do not sell, rent, or share your personal data with any third parties for marketing purposes.

If we ever need to share information with trusted third parties (for example, to help manage communication systems or data hosting), this will only be done under strict confidentiality and data protection agreements.

How We Store and Protect Your Data

All personal data is stored securely using encrypted systems and password-protected devices.

Access is limited to authorised personnel only, and we maintain appropriate technical and organisational measures to prevent unauthorised access, alteration, or loss of your information.

Your data will only be retained for as long as necessary to fulfil the purpose for which it was collected, in accordance with legal and regulatory obligations.

Your Rights Under Data Protection Law

Under the UK GDPR, you have several rights regarding your personal data, including:

    • The right to access a copy of the information we hold about you
    • The right to request correction of any inaccurate data
    • The right to request deletion of your information (where applicable)
    • The right to restrict or object to processing in certain circumstances
    • The right to data portability

If you wish to exercise any of these rights, please contact us at: info@flagshipmortgages.co.uk

We will respond to all legitimate requests within one month.

Cookies and Website Tracking

Our website may use cookies to enhance user experience and analyse traffic.

Cookies are small text files stored on your device. You can manage or disable cookies through your browser settings at any time.

We do not use cookies to collect personal data without your consent.

How to Contact Us

If you have any questions about this Privacy & Data Protection Policy or how we handle your personal information, please contact:

Email: info@flagshipmortgages.co.uk
Telephone:
Address: 128 City Road, London, England, EC1V 2NX

Concerns or Complaints

If you have concerns about how we process your data, we encourage you to contact us first so we can resolve the issue.
If you remain unsatisfied, you have the right to contact the Information Commissioner’s Office (ICO) directly at:
www.ico.org.uk

Policy Updates

This policy may be updated periodically to reflect changes in legislation or internal procedures.
Any updates will be published on this page, and the date of the most recent revision will always be displayed.

Last updated: October 2025